Feb 8
When Business Services Fail
Back last October, a massive cyberattack made headlines around the world. Dyn, one of the Internet’s premier DNS service providers,...
Read morePosts by Kishore Ramamurthy
Feb 1
The True Cost of Keeping the Lights On
For the longest time, IT’s primary job was to keep the lights on. It was all about keeping servers up...
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Dec 14
Why Automated Root Cause Analysis is Critical
Peter is a 54-year-old man. He arrives at the hospital emergency department in the middle of the night, complaining of...
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Dec 7
Has the Term “SaaS” Lost Its Meaning?
With the continually increasing popularity of cloud computing, Software as a Service (SaaS) has grown from a buzzword to an...
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Nov 23
The Role of Service Delivery Infrastructure in Determining the Overall Digital Experience
Like it or not, your digital experience — that is the overall digital experience you provide for your customers —...
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Nov 17
How to Respond to Customer Backlash During a Network Outage
Even with the best laid plans, a network outage could still strike at any time. While your team scrambles internally...
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