Nowadays, having a business continuity plan is a no-brainer for nearly every enterprise and managed service provider (MSP). However, around...
Read moreTo say we live in challenging times is an understatement. No IT organization is immune to the overwhelming disruption COVID-19...
Read moreIT service continuity management (ITSCM) is a core component of ITIL, and chances are that your IT organization has some...
Read moreYour business depends on information technology to drive your business forward. Whether it’s your e-commerce portal, your supply chain system,...
Read moreAfter many years on the market, Cisco’s Unified Contact Center Enterprise (UCCE) offering remains a proven solution with a long...
Read moreAnalyzing past performance provides an opportunity to reflect, identify gains and pains, and plan for the future. For reflection, we...
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