Within the context of ITIL, Event Management is the set of practices that monitor the IT infrastructure and allows for...
Read moreTo managed service providers (MSPs) and their customers, service level agreements (SLAs) provide the structure that outlines responsibilities and sets...
Read moreEven if you take away the constant distractions and the overwhelming demands of the job, IT operations teams still encounter...
Read moreThe cloud has proven to be transformative for many organizations that perform IT operations management. That’s appropriate since it is...
Read moreThe digital transformation of many businesses is now complete. The digital services you provide and the infrastructure that supports them...
Read moreHow can you accelerate the ITIL Incident Management Lifecycle? Before we go there, let’s clarify exactly what Incident Management is and...
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