Jun 22
The CIO and COVID: How to Reopen While Sustaining IT Ops
Part 1 of 2: Short-Term Actions & Recommendations The fallout from COVID-19 has forced IT organizations to completely revamp how they...
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May 29
Are You Prepared to Support a Remote Work Infrastructure?
All around the world, employees who used to report to offices every day are now working from home due to...
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Apr 9
Practical Advice for Managing Outsourced Service Provider Impacts During a Pandemic
To say we live in challenging times is an understatement. No IT organization is immune to the overwhelming disruption COVID-19...
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Apr 3
Improve Resilience During a Pandemic with an IT Service Continuity Plan
IT service continuity management (ITSCM) is a core component of ITIL, and chances are that your IT organization has some...
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Mar 8
What’s the Difference Between ITIL Event, Incident and Problem Management, and How Are They Related?
Your business depends on information technology to drive your business forward. Whether it’s your e-commerce portal, your supply chain system,...
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Feb 25
An Effective IT Operations Improvement Strategy You Can Implement in 2020
Analyzing past performance provides an opportunity to reflect, identify gains and pains, and plan for the future. For reflection, we...
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