Jul 2
How AIOps Platforms Are Transforming the IT Industry
When trying to determine how AIOps platforms are transforming the IT industry, start by looking at the evolution of IT...
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Apr 25
Outsourced NOC Services Advantages and Disadvantages
In this day and age, nearly every business depends on IT infrastructure to deliver the products and services their revenue...
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Apr 9
ITIL Problem Management Process — Transform Your Operations from Reactive to Proactive
In the ITIL context, Event, Incident and Problem Management processes all are part of the Service Operation function. They work...
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Apr 4
ITIL Event Management – The Launching Pad for a Successful Service Operation Strategy
Within the context of ITIL, Event Management is the set of practices that monitor the IT infrastructure and allows for...
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Mar 27
Why Your Managed Service Provider SLA Must Focus on Business Impact
To managed service providers (MSPs) and their customers, service level agreements (SLAs) provide the structure that outlines responsibilities and sets...
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Mar 6
5 IT Operations Improvement Trends to Incorporate in Your 2019 Strategy
Even if you take away the constant distractions and the overwhelming demands of the job, IT operations teams still encounter...
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