IT Professionals – Go on Vacation Without Worry!
IT Professionals – Go on Vacation Without Worry!
In today’s tech-driven world, IT managers never have to worry about feeling unimportant at work — far from it. Between juggling customer and staff expectations of providing fast, first-time remediation as soon as an issue comes up and constantly working to incorporate the latest and greatest tech innovations, finding time to breathe is hard enough, let alone take a vacation.
This kind of importance sometimes placed on a single IT manager can be daunting and overwhelming, particularly if the business requires 24/7 IT monitoring and management (as most these days do). This has led to many IT pros regularly putting in time at work in their off-hours.
The Need for Continuous Performance and Improvement
A Harris Interactive and Ricoh Americas study reveals that over 67 percent of IT professionals say their bosses expect them to work while on their vacation — with 41 percent of respondents plainly saying they’re expected to be available 24/7, regardless of season or accrued vacation time.
The logic of needing 24/7 IT support is sound: Just because it’s summer doesn’t mean there’s a hold on continuous improvement and resolving tech issues. And no IT manager wants to feel like things could be melting down while they are floating unsuspectingly in a pool somewhere.
Putting Optanix into Action
Before taking an extended leave, it pays to have a system in place that will make sure things don’t spiral out of control while you’re away.
This is where the Optanix Platform comes in handy. Through its automated approach to availability management, Optanix can proactively detect issues, route incidents to the appropriate IT support parties and, with the IT Management-as-a-Service solution, even resolve issues without customers needing to get involved.
Industry-leading SLAs, Near or Far
Using an intelligent, data-based workflow, Optanix offers a complete and proactive 24×7 incident management and remediation service, staffed by engineers with training and experience on ITIL processes and IT infrastructure technologies. With top-down ability and performance monitoring, you can check in on processes from a customized dashboard — making it easy to keep an eye on service requests, even from afar.
While IT managers are away, (check out these vacation ideas) they can rely on Optanix’s industry-leading SLAs, including 99.99 percent platform availability and resolving or downgrading 95 percent of widespread incidents within 4 hours. Optanix managed services are also backed by some of the most stringent security credentials in the industry, including ISO 27001, SSAE 16 Type II and HIPAA. Optanix tailors the incident management process to match the client requirements and organizational policies, including engaging onsite support staff, coordinating vendor support and sending automated notifications to team members — all while the IT manager sips margaritas on a tropical beach.
Don’t spend your hard-earned personal time fretting over a possible emergency. Let Optanix do the job while you’re away. For educational IT infrastructure and ITSM articles and news, sign up for our blog: