Optanix on AIOps – Part 4: How Optanix AIOps Product Technology Improves Business Outcomes

In the previous installment of “Optanix on AIOps,” we explored how Optanix’s AIOps platform features utilize AIOps components in conjunction with carefully considered data sources to enable the transformation of service assurance for the next generation of services. Optanix’s focus on business services provides IT operations teams with the intelligence they need to ensure that IT services are operating effectively and efficiently to support the business – while prioritizing business impact.

Before we dive into Optanix’s AIOps benefits and outcomes, let’s look at some of the features of the Optanix Platform that make them possible. The architectural illustration below depicts the relationships of these features.

Key Features of Our Leading AIOPs Product: The Optanix Service Assurance Platform

Integrated Solution

As a leading AIOps product, the Optanix Platform is built from the ground up to provide all the needs of an IT operations management (ITOM) platform in an integrated solution. This includes everything from the collection of events through their analysis, from the gleaning of insights to acting upon them with integrated workflows, plus built-in customizable visualization and dashboards.

The advantages of an integrated AIOps strategy include an overall reduction in tool sprawl and increased efficiencies such as speed of remediation. Our AIOps platform’s full-stack service assurance capabilities extend from switch to app to endpoint, encompassing the entirety of the infrastructure that supports critical applications.

Targeted Monitoring Coverage

As described in the previous installment, the Optanix Platform incorporates data collection from a variety of sources, including network performance monitoring and diagnostics (NPMD), IT infrastructure monitoring (ITIM), application performance monitoring (APM) and digital experience monitoring (DEM).

This information is enriched and stored in a NoSQL Data Lake that facilitates access for subsequent data analysis and manipulation. Our Snapshot Processor enables the platform to deal with the large volume of incoming events and performance metrics and rapidly focus on the most relevant data. The Optanix Platform’s monitoring strategically consolidates information across domains and toolsets, streamlining workflows and improving operational efficiency.

Smart Analytics

Smart Analytics looks at data over time to automatically create dynamic baselines accounting for time of day and day of week. In addition to presenting these baselines in dashboards and reports, Smart Analytics creates thresholds based on deviation from normal and rate of change. This drives accurate alerts based on abnormalities.

Above and beyond baselines and thresholds, Optanix’s Smart Analytics also analyzes trends for predictive analysis that warn of impending problems and capacity requirements. If potential issues are impending, proactive alerts are created, allowing IT ops team to take preventative steps to avert problems such as outages, performance degradations or loss of resiliency before critical business services are impacted.

Predictive Analysis

Our AIOps product also includes predictive analysis, which can be applied to capacity. Multi-part thresholds, for example, can ascertain if a server, router or switch is running at a certain percentage above normal or if it’s increasing at a greater than normal rate. Capacity planning information is made available in dashboards and reports with predictive alerting for impending thresholds.

Our AIOps product also includes predictive analysis, which can be applied to capacity. Multi-part thresholds, for example, can ascertain if a server, router or switch is running at a certain percentage above normal or if it’s increasing at a greater than normal rate. Capacity planning information is made available in dashboards and reports with predictive alerting for impending thresholds.

Service Infrastructure Management Layer (SIML)

The Optanix Platform provides a Service Infrastructure Management Layer (SIML) that allows IT teams to address problems across multiple sites and multiple customers quickly and easily to minimize business impact. With AIOps, SIML automatically forwards issues to the appropriate person, bypassing Level 1 support.

SIML’s streamlined remediation and management workflows are specifically designed for IT operations centers in service providers and enterprises, enabling them to quickly and securely address prioritized root cause issues to reduce MTTR and consequently improve customer experience while reducing management costs.

Business Impact Monitoring (BIM)

The Optanix Platform maintains information on the topology of the infrastructure at both the application and service levels. This makes it possible to translate IT issues into business impact information that provides true business service monitoring.

Optanix’s Business Impact Monitoring (BIM) enables IT to prioritize and address issues rapidly based on critical business impact. It works by mapping IT systems and infrastructure to the business services they support, then analyzing impact when problems occur or are predicted.

Business Impact Monitoring (BIM)

The Optanix Platform maintains information on the topology of the infrastructure at both the application and service levels. This makes it possible to translate IT issues into business impact information that provides true business service monitoring.

Optanix’s Business Impact Monitoring (BIM) enables IT to prioritize and address issues rapidly based on critical business impact. It works by mapping IT systems and infrastructure to the business services they support, then analyzing impact when problems occur or are predicted.

Microservices and Automation Libraries

The Optanix Platform is fundamentally designed to scale and grow as the needs of the business change. By incorporating a microservices-based architecture, the platform provides a parallelized path to enable rapid deployment and continuous delivery of new functionality. This eliminates the need for (and downtime incurred by) forklift upgrades and vastly benefits both managed service providers and enterprise operations alike.

The Optanix Platform provides purpose-built automation libraries to facilitate rapid action. These can be further enhanced by easily incorporating customer-driven automations, which allows for ongoing growth in capturing institutional knowledge and executing workflows.

In the next installment in this series, we’ll look at how Optanix’s AIOps approach drives immediate value in the context of ITOM.