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What is “Cloud Sprawl” and Why is it Dangerous?
…widespread use of siloed services. IT must regain control. Security and Compliance Risks Compliance liabilities and security risks can arise with excessive use of cloud services by employees. When content…
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Utilizing Automation in IT Services to Improve Your Service Delivery
…are well known. They bring about efficiencies in operations, help reduce costs and minimize unforced human errors. However, automation in the IT industry has come a long way since the…
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How a Good IT Operations Decision Engine Enables You to Manage Your Service Uptime with Confidence
…from reoccurring. Ultimately, this leads to improved service quality, reduced incident volumes and lower operational costs. And incident management is just one example. This is why a good, reliable, state-of-the-art…
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IT Managers Are Asking: Where Are the Case Management Applications that Don’t Choke In the Clutch?
…tools are designed to support complex processes that require a combination of human tasks and electronic workflows. These solutions support the workflow, management collaboration, storage of images and content, decisioning,…
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Five ITOM / ITIM Trends to Watch in 2018
…components – from ITOM – IT Operations Management, the administrative, decision making functions – you really can’t make commitments in one area without assessing the impact in the other. While…
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Consolidate Your ITSM Apps to Reduce Clutter and Tool Sprawl
…These are core capabilities in which all ITSM tools must be competent. Ideally your management application has the ability to integrate with communications platforms, such as telephony systems or chat,…
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