Top 5 Reasons We Developed a Mobile App for IT Infrastructure Management

At Optanix, we dedicate a lot of time and thought to making the lives of IT professionals better. We decided that a critical way we can improve their quality of life is to give them access to their infrastructure management tools 24×7. 

With last week’s release of the Optanix Mobile App, IT professionals now have anytime, anywhere visibility into their IT infrastructure. Available for iOS and Android smart devices, the app harnesses the power of the Optanix Platform.

As we all know, the number of global mobile users recently surpassed the number of desktop users. Mobile apps have evolved to the point that they are sophisticated enough to perform many of the tasks of desktop apps.

With the mobile app, users and administrators can conveniently open, update, monitor and search cases, as well as receive notifications, just as desktop users do. The app features key functions of the Optanix Platform, including the Case List, Incident Dashboard, Device List and Status Table.

The demands of the job pull IT infrastructure professionals away from their desktops all the time. That was one of the driving factors behind our decision to develop the mobile app. With that in mind, here’s a look at the top 5 reasons we developed a mobile app to help augment the management of your IT infrastructure:

1. IT infrastructure monitoring is a 24×7 business 

Today’s online business services span wide swaths of geographies and time zones. That means there is a need for IT infrastructure that is available at all times, from all places. Your infrastructure never gets to sleep – and as a result neither does your IT team! Staying abreast of maintenance and upkeep is a round-the-clock activity. The ability to access critical information at any time is key to the productivity and peace of mind of your IT administrators and managers.

2. IT teams are mobile and untethered during the workday

Getting help where you need it, when you need it is paramount to ensuring the uninterrupted availability and performance of your critical business services and their underlying IT infrastructure. Having access to information is essential to ensuring that the right actions are taken at the right time to avoid issues mushrooming into bigger problems.

3. To be responsive, IT organizations need to collaborate

Problem solving in today’s IT support organizations is a fascinating blend of human and machine expertise working together to monitor, diagnose and remediate issues. The longer an issue takes to fix, the greater the impact to the business. Teams need to work in close collaboration to leverage multiple skillsets to solve problems quickly.  Mobile apps now support the technologies that enable collaboration.

4. Smartphones are ideally suited for functions such as alerting, reporting and updating

Technologies that enable the sharing of information and the ability to work in virtual groups bring about unmatched efficiencies. With a mature array of mobile communications technologies available, workspaces are increasingly virtual and remote operations management is a reality. Smartphones are ideally suited to enable these workspaces by the very fact that they are mobile by design. The Optanix Mobile App includes many of the features of the desktop app.

5. Because our customers asked us for it

The shift from the traditional workplace to work-from-home and other remote facilities is now an unavoidable fact of conducting business. Sometimes key resources and personnel simply can’t be there when issues arise. To remain competitive and to avoid costly downtime scenarios, enterprise IT teams are beginning to demand the ability to be available on short notice and to work remotely. That’s where Optanix stepped up with delivery of the mobile app.